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Babalou, I want to thank you for your advice. My personality is to be a mouse, but in my role as advocate for my Mother I have had to learn to be a lion. I made an appointment to speak with the DOC this morning and we went over my concerns, which I presented to her in a formal letter. I felt it was a productive meeting and she promised to get back to me later this week after talking to her staff. Nothing can ever change if we don't speak up, and I do feel my concerns have been validated. At the very least they now know that this little mouse can also be a lion if provoked.
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