From the moment you call, we begin considering you and your loved one's specific needs. On the initial call, we ask questions to form a basic needs assessment. After the call, we set up an in-home visit with you and the rest of your family – including the family member who may ultimately benefit from our in-home care. This visit allows us to gather even more information, answer questions and let you understand how we can help.
Our caregivers keep extensive notes about the care they provide. Those notes are kept at your loved one's home and are available at any time. And our supervisor nurses make regular unannounced visits to the homes to ensure caregivers are following the specifics of the Custom Care Plan.