University Heights Health and Living Community Inc

1380 East County Line Road Indianapolis, IN 46227
Rating: 1.0
1 review  |  Write a review

About University Heights Health and Living Community Inc

University Heights Health and Living Community Inc is an assisted living facility located in Indianapolis, IN 46227. Assisted living facilities provide care to people who require assistance with activities of daily living. This care setting provides an intermediate level of care for residents who cannot safely live independently, but do not yet need around-the-clock skilled nursing services like those provided in a nursing home.

Reviews for University Heights Health and Living Community Inc

Rating: 1.0

November 2016
I am a past client
Our family members were residents of University Heights Health and Living Community on June-October of '16. The staff lacks communication with each other, with the patient, and with the family. When we asked questions about our family members’ health in Long Term Care, no one seemed to know anything about them, their care, or their current status. No one ever knew details of labs, results, current conditions of issues, or even if they had eaten that day. Answers were always vague, or not available. We were commonly told "We are severely understaffed. Can you call back and ask someone else later?" We felt that the patients here were neglected because the majority of the on-floor staff seemed uncaring, and seemed bothered to have to check on the residents. The policy is that each resident is checked on every 2 hours or less, however, we spent a number of hours at a time in the room, and never saw anyone come in. The response time to pressing the call button runs on average from 45 minutes-2 hours. This response time was consistent over 5 months. The staff seemed to be unaware of the general health of our family member, and we would regularly have to call and request them to be seen by the Nurse, or ask to have common medical procedures started. Most of the time, the health issues were first reported to Nursing by family. Due to lack of medical skill and knowledge, their medication was administered incorrectly, and they were taken to the hospital where they spent 2 weeks in ICU, and another week in a regular room.

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By contacting APFM, you are availing yourself of our core service, which is providing customized referrals to assisted living and home care facilities, who will contact you by phone (including text, which may be auto-dialed), to help you decide which facility best meets your needs, or the needs of your loved one. Your consent is not a condition to using our services, but we cannot provide you with our core service – a customized referral – without sharing your contact information with the facilities to which you have asked to be referred. By clicking, you agree to our Privacy Policy. Please visit our Terms of Use for information about our privacy practices.
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