There were 2 people in the nursing home with same name and they both used the same the bank. The Bank notified on my mom back in December 2015, not the other lady. The bank called Social Security told them and myself that they had notified on the wrong person. I had been talking with a lady from Social Security and explained to her my mom has dementia and I am her POA for Medical & Financial but just when I thought I was making progress. She has stopped returning calls. I don't know how to resolve this ?????????????????
I would call a local TV station that does consumer watch type segments and explain to them what happened. Maybe the consumer Reporter could help.
They also have a lot of people that aren't on the list that should be. The LATimes had an article saying 60 min did a bad job reporting on the problem. Google Dead or Alive CBS.
Find your local SSA and go there in person. If you call the SSA it's an hour wait time on hold.