Brother has supplemental needs trust. I am trustee. Called special needs trust l I need for bank. They said I have to ask questions of the banker officer in charge of the trust. I do have any banker in charge - just me. The bank said there was a man I could talk to to help me. But the bank doesn't have any men there. So the 800 line people make me frustrated. I have to go in bank make appointment with banker to find out name of man so I can make appointment with him.
It's above her pay grade and likely she would be disciplined, even fired for doing so.
What kind of work do/did you do, Barbara? I'm sure you understand that if you are at a school, waiting for a parent teacher conference, that a school aide can't give you even general information about the curriculum, for example.
Make your appointment and go have a chat. Take yourself out to lunch afterwards.