I have employed a home care service to care for my mother for over a year. Today, they notified me that it is "time to part ways" (would nOT give a reason,)
and stated that their service is terminated as of today. Their page states that I can end service with a 2 week notice, with nothing concerning them. I'm waiting on them to snd a copy of the contract I signed, and am looking for my copy.
Can they do this without any notice?
The cost gets to be pretty high.
At this point I think most Assisted living places will not take someone that is a 2 person assist or someone that needs "machines" like a Sit to Stand or a Hoyer lift to aid in transfer. These people are now placed in "Nursing Homes" rather than Assisted living or Memory Care facilities.
Sure costs a lot more for the family!
I am sure the Agency is going this route as well.
But that aside you deserve a reasonable answer as to why the termination and with no notice.
Just a thought but you might want to ask if they can refer you to another agency.
Call APS and alert them to the fact that mom is a vulnerable elder who has no care due to the agency backing out?
It does sound as though something - some regulation, some problem - suddenly dawned on the agency and their reaction was to run like the wind. That reaction was unprofessional and created the potential for risk. You may not have a contractual claim (depends what's in the contract) but you certainly do have grounds for a formal complaint. Find out who the agency's regulator/inspector is and write to them.
Synopsis: Mama is max assist. They expressed concern for their employees and a possible workman's comp claim, and requested I ask Mama's primary doctor for a prescription for a Hoyer lift. I placed the call to her doctor, leaving a message. Shortly afterwards, the agency called back with a 'nevermind' attitude, and terminated service immediately. I would be somewhat ok IF they had given a few days notice so that I can hire another agency. I am her only family member able to be here, but I cannot lift her due to an injury to my hips, which they are very aware of. This feels a lot like abandonment of a vulnerable person since they are leaving her without care.
Call another agency immediately and get help in
If the two aides want to stay with your mom then refer them to the next agency - they all usually have their names out with more than one
Being left in the lurch by caregivers is a big hindrance to keeping loved ones at home
Quick: find another licensed, bonded home care company to continue service.
Soon: find a way to get a Hoyer lift. Can her insurance help?
Long Run: Research facilities now. You might try seeking a social worker at your hospital, call your local Council on Aging to find help in seeking help. The COA membership costs $10.00 a year and they've been invaluable for me. Bless you!!
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