They always say they are understaffed. But they did call me on the phone after an hour. And asked me what I needed. Why could they not call before. I need help and they always give excuses. I have reported this before. But an hour and a half. No apologies I am worried that when I become helpless what would they do for me.
With Staffing shortages, it makes the work even more exhausting for the Staff. I remember hearing a Staff member say "Lord, give me strength" as she looked so overwhelmed, and that was years ago, before the pandemic. Can't imagine what is happening today.
Deb, I just read your profile, and am confused. It says you are caring for your Mother and listed her health issues. Are you writing for your Mother? If so, it is ok to say this is the problem that my Mom is having.
I agree that if you have anyone in your family or friends group whom could also be there with you when you address it.
if it doesn’t help I agree with calling an ombudsman - they can come to your facility and make sure all protocols (including number of staff etc) are in order. Best wishes
I think I would ask for a meeting with the administration, including any nursing director. Raise the issue and explain not only your concerns, but the fact that you're paying for services that aren't being properly delivered.
If you have any relatives, or friends, you could ask them to send you brochures and literature from other AL facilities, then leave them in a prominently observable place in your room.