Has anyone had issues with a nursing home mishandling trust funds?
The nursing my mom is at has a trust in her name, and they pay out all her bills from it. Being her legal guardian, we shop for my mom. We buy clothes, bed clothes, shoes, whatever we think she might want or need since there is plenty of money in her trust fund. That's been fine until before Christmans last year. The front office stopped paying her last receipts we turned in. We'd call, they'd give us the run around that they haven't got to. After two months, I got a hold of the office manager, and she said they weren't paying it. Thanks for tellng me after two months. There is a 'new' policy that everything has to be brought to them for inspection . Now since the tags are off, her names in all her clothes, and she is wearing them, they cannot accept them as proof. This new policy isn't in writing, just something they come up with. I get the feeling she just made it up. I had to wonder why they didn't tell me there was a problem on day one I turned in the receipts in, instead of acting like they were to pay it, they were just busy. Why I can't prove anything, i got this feeling that they are running a game on me. My wife mentioned that they have the receipts too. They could "pay-out" the receipts to themselves, and my mom's account would balance out. Thinking she is right. If they weren't going to pay for the items without inventorying them, why didn't they send the receipts back with a letter, and the new policy explaining, instead running this delay tractic on us.
My wife even suggested that they could be doing this to impede us from buying her new clothes, as a passive-aggressive way to get back at mom for outburst she has. We won't spend money on and buy her all the nice clothes she likes, if they refuse to pay receipts.
I am at a loss. I can't believe they can just refuse to pay. Anyone has any ideas. We are considering moving her, because I don't think I can trust the now.