The verbal attacks have occurred about 4 times now, during 4 different visits for her P.T. A hired Care Giver and myself have both tried to get her to stop. I was just there to schedule her next appointment, and the person has asked that I speak to Mom, before the person files a grievance with her employer. Anybody have any suggestions for me?
I agree that it sounds like she verbally attacks that one person because she may have felt slighted or wronged in some way. If she has been this way for years, it didn't take much to trigger a defense mechanism and lash back. It may have only been something she perceived as an injustice toward someone else she heard in gossip. She may not remember what it was just that she resented it and the employee that was involved. Maybe an generic apology by that employee, if they are willing, will end the perceived feud. You may have to switch agencies. If not, I wish you luck, you have your hands full.
Good luck.
Back to venting on the housekeeper at PT. Does anybody else have any ideas? Her pain is minimal, her PT is very slow and gentle and PT is not hurried or extensive.
As you've tried to get Mom to stop, has she explained why she picks on this particular person? Did this person "start it" with something your mother perceived as a slight? Does this person remind Mom of someone from her past? It might help to know why she is doing this (or maybe not, but it's worth a shot).
Up until now, has Mom generally been reasonable and polite with store clerks, office personnel, and service people? In other words, is this behavior out of character for her or just a more extreme example of her usual behavior.
Your profile says that Mom has depression. Is she being treated for this? Does she have these angry episodes with other people? Have you discussed this with her treating physician?
Is Mom showing any other cognitive issues? Is she forgetful? Are some of her other responses inappropriate? Is she easily confused?
I don't suppose she is having physical therapy for depression. What are her other impairments? Is she often in pain?
I have no doubt that this is distressing for you as well as for the PT employee. Please provide a little more detail, and perhaps it will ring a bell with another poster.