Can’t get anyone to call us back/return emails. She is 80 years old with about 17 diagnoses. She is in stage 3 renal failure due to diabetes, Afib, CHF, severe spinal stenosis, neuropathy to name a few. She has excruciating pain and they delay her pain meds. Since covid they have moved her rooms 2 times. Her mental health has declined tremendously. She was mobile somewhat but now not. They have not let her peak her head out the door without screaming at her to close the door. She’s been out of her room for therapy but they cancelled that. It is near totally impossible to get anyone to answer the phone especially on weekends. The doctor will not return our calls.