During the phone conversation from the Social worker, the assessment criteria was not explained to me when the assessment was reviewed over the phone . My understanding of the word extensive was that my wife needed a high level of support with caregiving in all areas of daily living, self care ongoing around the clock seven days a week basis. She remains the same since the last assessment.
What is the difference from Total dependence to extensive? What more do they have to do for her? Are you paying xtra for the Extensive care vs total dependence?
I hope you will be able to work this out with the facility, and wish you good luck.