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My wife had another aide start last week to cover about 16 hours a week that the other 2 aides can't cover. I had an appointment the first day she worked and needed to leave as soon as she arrived. Before I left I gave both the aide and my wife instructions " Pretend like you two are old friends, went to high school together, worked together, etc., and haven't seen each other for about 15 to 20 years, Tell each other what has happened in those years, school, family, work things such as that They both spent much of the 3 hours I was gone telling their life story. This was a good tool to introduce the two of them. Sadly after working 2 days, the aide was a no show, no call for the next 3 days. I told the agency I needed someone else that I could depend on. My wife is bipolar with advanced dementia so she has a hard time connecting with new aides so each time we need to replace or add another due to increases in her hours, it sometimes 4 or 5 different ones until we find a good fit.
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NYCmama Jan 2021
Seems like the majority of these aides don’t take pride in their work. Very disheartening to learn this.
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Imho, you must speak to her supervisor. How else would the supervisor know that she is not performing what is asked of her (or could improve) unless you mention it? Prayers sent.
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Because you are using Medicaid, you are going to be limited in your options. I would consider a couple of things:
1. Is the helper competent? Is she doing the things she is supposed to do and competently? What is she supposed to be doing according to the Medicaid guidelines?
2. Maybe try and feel your mom out a little more when she's having a good day to again confirm how you think the two of them are connecting. Does your mom want a relationship, or maybe doesn't care one way or the other.

I had the same issues/concerns when I was using helpers for my now deceased mom. However, I was using (and paying for) a private company. And this was before Covid. It IS sad to see a helper not connecting with her client, particularly if your mom is a nice person and would value that. Depending on your answers to all of these things, maybe give it a shot with another person. My experience has been that the relationship building cannot be coached, and if this helper is just mailing it in, it ain't gonna happen. Best wishes!
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