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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
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No one will help my mother-in-law set up a device for video calls in her assisted living facility. It would really be good for her moral if she could see her family.
In my mom's Memory Care Assisted Living facility, as well as the one I work in, the Activities Director is setting up the video calls with the residents. There are no "IT" departments, per se, in such facilities as there is no real need. The Activities Director will set up the appointment, take the tablet or phone over to your mom and let her see and speak with you. There should be no set up involved for your mother. Speak with the Exec Director of the ALF to see if such a thing can be accommodated where she's at.
My Mom was in a small AL, 39 rooms. They had a maintenance guy but no IT people. Anything in Moms room was set up by family. If you wanted cable or Dish, that was your responsibility to have it hooked up and pay for it. Landlines too.
An AL is like an apartment complex. The difference is you have someone to Assist you when you need help with AdLs. And you pay for that. Your personal needs are paid by you. Toiletries, extra food and drink, Depends if needed.
Like said, her or you will need to pay someone to set her up. Or find a family member near by or a friend who can do it.
I think that some of the staff may be savvy enough to do this, dependent, but they would be doing it on their own time, and should be paid for it as you would pay anyone else to do this for you. You might ask the people in management if this is possible. If someone either in management or staff would be capable of doing this, and what the charge would be. Some facilities are now doing this themselves, so that residents can come to a room and hook up to their families, but by no means all, and surely this is a work in progress. Right now the meetings at the facilities are focused on survival, figurative and LITERAL of their residents, of their supply chains, of safety and training measures. No one outside of health care can imagine how intensive this is for the. They are in charge of the survival of their residents, doing all they can, so we will have to cut them as much slack as we are able. Try to put yourself in their places.
Yes, I'm also sure no AL has an IT dept. Even if one of the aides or other employees had tech knowledge, they can't take time away from their care duties to help. Perhaps when this crisis ends & visitors are once again allowed, you can help her.
Helper5, IT departments in Assisted Living? I doubt that even exists.
My Dad lived in a nationwide senior facility, and each resident was responsible for their own computer type device hookups. There was a maintenance department who did have responsibility for the TV hook-up and remotes, which kept them pretty busy through out the day reprogramming remotes.
Our video set up has been in place for a little over a week, but you impression is that the physical care of the residents is a pressing priority. I am in a very dangerous area, and I’m sure it’s close to impossible to manage getting coverage for all the caregivers.
You are definitely right, keeping up patient morale IS CRITICAL, but meeting basic physical needs may, depending upon conditions where you are, may be a more pressing concern.
Hope your mother-in-law does as well as possible considering the circumstances.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Good luck!
An AL is like an apartment complex. The difference is you have someone to Assist you when you need help with AdLs. And you pay for that. Your personal needs are paid by you. Toiletries, extra food and drink, Depends if needed.
Like said, her or you will need to pay someone to set her up. Or find a family member near by or a friend who can do it.
My Dad lived in a nationwide senior facility, and each resident was responsible for their own computer type device hookups. There was a maintenance department who did have responsibility for the TV hook-up and remotes, which kept them pretty busy through out the day reprogramming remotes.
I am in a very dangerous area, and I’m sure it’s close to impossible to manage getting coverage for all the caregivers.
You are definitely right, keeping up patient morale IS CRITICAL, but meeting basic physical needs may, depending upon conditions where you are, may be a more pressing concern.
Hope your mother-in-law does as well as possible considering the circumstances.