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Who are you caring for?
Which best describes their mobility?
How well are they maintaining their hygiene?
How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
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By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
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Probably the easiest way to think of it is, the sicker they are, the more you'll hear from them. By and large, the initial contact is up to you, though.
People in AL aren't getting much attention overall because they aren't too bad off. They'll get help with their meds and with the other services that particular place offers, but that's it. Skilled nursing is more hands-on care, so they'll have more interaction with a loved one. Same with memory care.
My mother's on hospice in her memory care, and now they call me almost daily with updates. That's the first time the calls have been initiated by the other end, but of course, I also call if I have any questions about her condition.
The only time I get contacted by my dad's assisted living is if there is a medical problem they want to tell me about or, back when residents could come and go as they pleased, if he forgot to sign out when he left and then they couldn't find him when it was time to give him his meds. If I want info I need to call them but I've rarely found the need. I talk to my dad every couple of days and in pre-covid times stopped by a couple of times a week so I know everything that is going on.
Assisted Living will not communicate with you unless a new problem has occurred. If you are asking if they make reports to family? No they don't. If you have a concern or are in need of contact with them you should discuss this with them.
I don't think AL will be calling you much unless there is an issue. Make sure you know who to call for what issue: I have phone numbers for the floor medical team and emails for the resident liaison and admissions/admin/bookkeeping, etc.
If you have questions just shoot a very short and concise (and emotionally neutral) email to someone and ask it be forwarded to the right person if the recipient wasn't that person. It helps to go there and introduce yourself to the staff and see who they are. Show appreciation to the staff -- it goes a really long way and most deserve it.
I can't remember if had quarterly care conferences in AL or not, but we do in LTC. If so, they will contact you to set up an appointment. Try to go in person or Zoom call if at all possible.
The ALF would be the one to ask, not us. They don't generally initiate any communication other than COVID updates via email, so if you'd like to hear from them, ask for updates. You can also call your mother directly, I assume, if she has her own phone in her apartment? Whenever I need to ask a question or get info, I just call the nurse or one of the caregivers to chat.
It may be up to you to initiate any contact. I don't see the nurse calling every resident's family member to tell them how their parent is doing daily. Nurses don't have that kind of time. Being an Assisted living the residents are pretty much on their own. I was lucky, Moms AL was 5 min up the road so I checked on her everyday even if for only 15 min. Mom did need help with all her ADLs because of advanced Dementia. It was a 39 room facility. So I got to know the aides and the Nurse.
You will be called concerning anything that happens. A fall, an injury. Especially if they feel a hospital visit is required. Anything out of the ordinary, like a UTI. Just remember better to make the staff friends instead of enemies. My daughter is an RN and I would ask her what should I complain about. Some things you have to let go.
You also should have a meeting with the Nurse every few months.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
People in AL aren't getting much attention overall because they aren't too bad off. They'll get help with their meds and with the other services that particular place offers, but that's it. Skilled nursing is more hands-on care, so they'll have more interaction with a loved one. Same with memory care.
My mother's on hospice in her memory care, and now they call me almost daily with updates. That's the first time the calls have been initiated by the other end, but of course, I also call if I have any questions about her condition.
If you have questions just shoot a very short and concise (and emotionally neutral) email to someone and ask it be forwarded to the right person if the recipient wasn't that person. It helps to go there and introduce yourself to the staff and see who they are. Show appreciation to the staff -- it goes a really long way and most deserve it.
I can't remember if had quarterly care conferences in AL or not, but we do in LTC. If so, they will contact you to set up an appointment. Try to go in person or Zoom call if at all possible.
Good luck!
You will be called concerning anything that happens. A fall, an injury. Especially if they feel a hospital visit is required. Anything out of the ordinary, like a UTI. Just remember better to make the staff friends instead of enemies. My daughter is an RN and I would ask her what should I complain about. Some things you have to let go.
You also should have a meeting with the Nurse every few months.