So as I understand what was said to me, the family needs service for two elderly people, but they only charge the family for one person's service, when aides are actually caring for both people. The family gets a free service for one person and makes the aides work their butts off taking care of two people who need 24-7 care. They found out a year later from the agency what they were already doing. Most of them have quit, so how can they recover their back pay??
No back pay if you agree to the wage and job description.
It is up to the Agency to establish a contract and bill the clients appropriately. If the Agency is unaware that there are 2 people that need care then it should be brought to the attention of your supervisor.
If this has been a slow process and one as begun to need care and did not previously that also should be brought to the attention of a supervisor.
If you think that caring for 2 people is more than you can handle then inform your supervisor that caring for 2 people is more than you can handle and ask to be transferred to another client. If you think it is unsafe for 1 person to care for this couple that should also be brought to the attention of your supervisor along with the request to be taken off this clients schedule as it is unsafe in your opinion.
Interesting questions, this.