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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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put up with less than desirable appease concerned quality of care and drama tactics?
The situation could range from an otherwise excellent caregiver's being got up like a spring parade, wearing scent you can't stand and having an unfortunate laugh; to your being too terrified to fire a patently negligent, possibly dishonest and occasionally unreliable person who is abusing a position of trust because your mother enjoys gossiping with her or your father has a bit of a crush.
Very few caregivers are practically perfect in every way. What are the issues you feel need something doing about?
I do want to say something about being paid what they are worth. I have worked lots of jobs. No matter what I was paid, I did what was expected of me and did a good job. If you are an aide and not doing your job because of your pay, then don't be an aide. If being paid privately, then don't except a job that doesn't pay enough. If you work for an agency, your pay is between u and the agency not the client.
For me, yes. My PSW is nice, but kind of lazy. We keep her on as she has the right temperament for dealing with my grumpy MIL, but I wished she cleaned more. She’s here for 12 hours a week, so my MIL’s room should be sparkling, but I’m constantly finding dust-bunnies under the bed. If there’s a load of my kid’s clean clothes in the hamper, she folds them (which is nice) but, inside out (which is less than helpful) so I then have to fix it all and fold it again. She mismatches socks, for goodness sake…
So, yes, I think I know what you’re talking about. However, we’ve been through a few awesome cleaners, but didn’t interact with my MIL at all, so that wasn’t great. This seems to be the best compromise, but she’s pregnant, so we’ll need a new one in a few months.
For us, we’re putting up with it (and I’m not leaving laundry out anymore for it to be “folded”). I guess you have to decide if whatever they’re doing is worth putting up with.
Cleaning for an aide is considered light cleaning, meaning dusting and running a sweeper. She is only there 12 hrs a week. So, if she makes Moms bed, straightens up her room, dusts and vacuums thats all she has to do. If there is a bathroom involved, can clean that too. Not sure if she is required to scrub it just clean up after the client. You are still responsible for any deep cleaning.
I worked with Visiting Nurses. We had a client who was practically bed ridden. His wife had to work and there were a couple of children. The wife complained to me that the aide the State provided didn't do a thing. She didn't wash clothes or wash dishes left "by the family". I asked my boss about that. She told me that the aide was for the client, not the wife. If dishes were family dishes, she was under no obligation to wash them or the families clothes. She was obligated in cleaning up after the client and herself if preparing him a meal. She was under no obligation to clean, because the wife was there and could do the cleaning and washing of her own dishes. The aide was there for the client. She was responsible for his laundry, changing of his bed. Keeping his area clean. If he was alone, then light housekeeping.
There are two types of aides. One is a Certified Nurses Aide (CNA) that their primary job is the physical care of their client. Then theres a Home Health Aide (HHA) that does more of light house cleaning, grocery shopping, taking the client to appts, etc. They do some hands on but the client usually only needs a minimum of help.
Not to be rude, but you are setting your standards of what you expect WAY too high.
She's there 12 hrs a week. That's time enough for a 'quick clean' and change of sheets and washing MIL's laundry. She does not need to be doing jobs for YOU.
My client would ask me to do thingd 'for the family' and IF and only IF we had accomplished all her personal tasks would I step in a do a load of dishes or something similar for the family.
In order to keep a room 'sparkling' you'd have to be on top of it daily, not just a few hours.
If she is getting along with a difficult MIL , then consider yourself LUCKY!
Wow. Okay, I suppose I should be used to people jumping to conclusions and filling in the blanks, but it never fails to surprise.
My PSW is there from 12pm-4pm, 3 days a week. We like to encourage my MIL to get up at noon, but lately it’s not until 2:30 - 3. The PSW’s responsibilities are companionship, fixing my MIL her breakfast, changing her sheets, washing her clothes, and keeping MIL’s room clean. Since she’s been getting up so late, my PSW has been spending a lot of time on her phone.
I never ASK her to put away my dishes, mop the floor, do anything beyond look after my MIL. I made it clear it’s MIL and her space that is the focus, not my house. By ‘sparkling’ (HAD YOU ASKED) I’d have clarified that meant vacuumed once a week, and dusted once a week. That’s sparkling in my books. I’m sorry…standards too high?
Please don’t jump to conclusions with what limited information you have. You can’t possibly know everything, but all of us are in the same boat when answering a question. We can’t possibly put every bit of info into a response. Who would want to read that anyway? But there are lots of people on here who try to be helpful and don’t automatically assume the worst of people.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Who's the drama queen? The caregiver?
I'm assuming that your parent is tolerant and accepting of this particular caregiver, but you're not?
More information, including specific instances of undesirability, would help with answers.
put up with
less than desirable
appease
concerned
quality of care and
drama tactics?
The situation could range from an otherwise excellent caregiver's being got up like a spring parade, wearing scent you can't stand and having an unfortunate laugh; to your being too terrified to fire a patently negligent, possibly dishonest and occasionally unreliable person who is abusing a position of trust because your mother enjoys gossiping with her or your father has a bit of a crush.
Very few caregivers are practically perfect in every way. What are the issues you feel need something doing about?
I do want to say something about being paid what they are worth. I have worked lots of jobs. No matter what I was paid, I did what was expected of me and did a good job. If you are an aide and not doing your job because of your pay, then don't be an aide. If being paid privately, then don't except a job that doesn't pay enough. If you work for an agency, your pay is between u and the agency not the client.
So, yes, I think I know what you’re talking about. However, we’ve been through a few awesome cleaners, but didn’t interact with my MIL at all, so that wasn’t great. This seems to be the best compromise, but she’s pregnant, so we’ll need a new one in a few months.
For us, we’re putting up with it (and I’m not leaving laundry out anymore for it to be “folded”). I guess you have to decide if whatever they’re doing is worth putting up with.
Cleaning for an aide is considered light cleaning, meaning dusting and running a sweeper. She is only there 12 hrs a week. So, if she makes Moms bed, straightens up her room, dusts and vacuums thats all she has to do. If there is a bathroom involved, can clean that too. Not sure if she is required to scrub it just clean up after the client. You are still responsible for any deep cleaning.
I worked with Visiting Nurses. We had a client who was practically bed ridden. His wife had to work and there were a couple of children. The wife complained to me that the aide the State provided didn't do a thing. She didn't wash clothes or wash dishes left "by the family". I asked my boss about that. She told me that the aide was for the client, not the wife. If dishes were family dishes, she was under no obligation to wash them or the families clothes. She was obligated in cleaning up after the client and herself if preparing him a meal. She was under no obligation to clean, because the wife was there and could do the cleaning and washing of her own dishes. The aide was there for the client. She was responsible for his laundry, changing of his bed. Keeping his area clean. If he was alone, then light housekeeping.
There are two types of aides. One is a Certified Nurses Aide (CNA) that their primary job is the physical care of their client. Then theres a Home Health Aide (HHA) that does more of light house cleaning, grocery shopping, taking the client to appts, etc. They do some hands on but the client usually only needs a minimum of help.
Not to be rude, but you are setting your standards of what you expect WAY too high.
She's there 12 hrs a week. That's time enough for a 'quick clean' and change of sheets and washing MIL's laundry. She does not need to be doing jobs for YOU.
My client would ask me to do thingd 'for the family' and IF and only IF we had accomplished all her personal tasks would I step in a do a load of dishes or something similar for the family.
In order to keep a room 'sparkling' you'd have to be on top of it daily, not just a few hours.
If she is getting along with a difficult MIL , then consider yourself LUCKY!
My PSW is there from 12pm-4pm, 3 days a week. We like to encourage my MIL to get up at noon, but lately it’s not until 2:30 - 3. The PSW’s responsibilities are companionship, fixing my MIL her breakfast, changing her sheets, washing her clothes, and keeping MIL’s room clean. Since she’s been getting up so late, my PSW has been spending a lot of time on her phone.
I never ASK her to put away my dishes, mop the floor, do anything beyond look after my MIL. I made it clear it’s MIL and her space that is the focus, not my house. By ‘sparkling’ (HAD YOU ASKED) I’d have clarified that meant vacuumed once a week, and dusted once a week. That’s sparkling in my books. I’m sorry…standards too high?
Please don’t jump to conclusions with what limited information you have. You can’t possibly know everything, but all of us are in the same boat when answering a question. We can’t possibly put every bit of info into a response. Who would want to read that anyway? But there are lots of people on here who try to be helpful and don’t automatically assume the worst of people.
This goes to you too, JoAnn…