- My parents have been living in an assisted living facility for about a year. When they first moved in, the administrator gave us a price of $1200 per month - with the assumption that they would eventually gain access to a govt program that would pay the full amount. I was more than willing to pay this amount until the program kicked in. However - a few months later, the same administrator called me, informed me that we were approved and I was not responsible for anymore payments.Great huh? - not so fast. 8 months later, they called back and said we were actually not approved, and they had no idea why we were told that. The NEW administor told me I would need to go back to paying 1200 per month until we actually were approved. So, I agreed and off we went. Ok, so today I get a letter that states, I now need to pay the full amount 4000 per month, or they have 30 days to move? Now, i'm not a pro in this area, i'm just trying to care for my ageing family - but does this seem right? fair? legal?? Any help would be great! Oh, and if it matters - this facility is in Texas.
Question: Can a facility back date charges without first notifying or meeting with the family/bill payer? Does there need to be a new Care Agreement in place before increasing the price for Care Needs?
You might also try to locate an AL ombudsperson, if some exist, in your area, but read the documentation first. I'm guessing there's probably a clause hidden somewhere in small font so it's barely noticeable.
They had a Director of Nursing who is no longer there and apparently that person should have set up a meeting with us to review additional personal care needs/ assessment and sign the new Care Plan. They have set up a meeting for us next week with the current Director of Nursing and we will have the opportunity to review the assessment and associated charges. With our approval, the new charges will go into effect in May. They were apologetic and pleasant!