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I've heard that bank of America or boa is a nightmare to deal with. As much as I can help it, I won't ever bank with them four that reason.

As mentioned here, go ahead and set up automatic online bill pay, but only from your end. This may be a perfect permanent solution. I've been using it for years and I won't turn back, ever.

Another thing you can do is go bank shopping and when you find one that will accept your DPOA, then just change banks.

Finally, you can also speak to an eldercare lawyer and take the paper with you that your mom filled out. See what the eldercare lawyer says and whether or not you're now incapacitated mom can still maintain her DPOA. If not, you may need to go for guardianship if she's incapacitated enough that she needs it
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I guess I am not the only one who hates dealing with Bank of America. All I wanted to do was change my father's address to mine so I could get his statements (and I am POD on them already). I took him to his regular branch and they refused....we had to go through corporate. Seriously...for an address change? I called corporate and they sent me more documents than you could imagine. I filled them out and it still was not good enough. I gave up. All I wanted was an address change. When I called SSA they changed his address no problem. Luckily the bulk of his money is in another account but his SS gets direct deposited there and he has a small annuity with them.
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From my limited experience, they use any excuse they can not to have to accept a POA.
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B of A demanded an Amendment to Mom's will, circa 1990s. Her attorney sent 3 documents that, submitted together, met legal requirements. B of A still drug it's feet. I directed the Bank to deposit the remaining two thousand dollars into the Estate checking account. Another account somehow did not get closed before Mom's death. It has $150.00 remaining! Though I asked for both accounts to be closed at the same time, the smaller is still outstanding. I have to resubmit everything for that account! Try to find an employee who will accept your phone calls and take charge of the case. Some things I had to notarize, copy, and mail 2 or 3 times. I faxed several documents as I was afraid they would get lost. A B of A employee finally said she would help throughout the process. It's still slow, but at least some progress has been made.
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I think you could try having a letter written to the bank by the lawyer who wrote up the POA explaining that this is a legal document and unless they want to go to court over it to honor it.
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BoA would not accept my mother's newly notarized POA and instead insisted on having their own version executed. Luckily, we learned this while Mom was still of sound mind and able to sign. My version had been prepared by an attorney who specializes in wills, POA and such so it was correct but BoA wants their own signed.
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This question comes up from time to time with various large banks as being the problem. It deals with the fact that all the solutions the bank offers seem impossible because the principal is usually already incompetent when the issue comes up.
I did a search on this site and found this article which basically leads one back to the attorney. There were many other threads. Just search for Bank POA. I'm glad you asked the question as this article stated the POA needs to be renewed every five years. Who knew?
https://www.agingcare.com/articles/what-to-do-when-bank-rejects-poa-178641.htm
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Well, at least temporarily, you can possibly set up online banking and use it on Mom's behalf. You might need an eldercare attorney to help at this point though. There may be a way for you to make the changes needed, as POA, but you have to be careful. If you have representative payee (which is always separate from POA) for her social security check you could try changing banks.
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