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Hate to say it but this happens a lot at my mom's memory care
men who don't speak but who are difficult to redirect bother others and those that are still vocal tell them to go away and they're then labeled as disruptive
My mother became combative as dementia took hold of her. Her room was switched twice after she slapped her roommates because she was terrified of men and these roommates were women with short hair whom she thought were men. The staff handled it internally. Incident reports were filled out, if there was a need for first aid, it was given, and the staff was alerted to keep an eye on the perpetrators. Eventually, Mom was moved to the locked unit.
It depends what you mean by trouble, exactly, but I would expect there to be a record of what took place somewhere; and the staff should now know to supervise the first resident's and your mother's interactions more closely. But in trouble? Like what? Was the first resident hurt, or more than briefly upset?
Maybe “trouble” isn’t the correct word. I have been waiting for the Administrator to call me, he didn’t have a chance to see the report this morning when I met with him so he said he’ll review and speak with the Caregivers to understand what occurred and call me. I just don’t want mom to be labeled as being mean or combative when she would never intentionally hit someone for no reason. The other resident slapped her hand first and my mom reacted by slapping her in her face. When it occurred the Caregiver said there was no redness or swollen on either one of them.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
men who don't speak but who are difficult to redirect bother others and those that are still vocal tell them to go away and they're then labeled as disruptive
It depends what you mean by trouble, exactly, but I would expect there to be a record of what took place somewhere; and the staff should now know to supervise the first resident's and your mother's interactions more closely. But in trouble? Like what? Was the first resident hurt, or more than briefly upset?
I have been waiting for the Administrator to call me, he didn’t have a chance to see the report this morning when I met with him so he said he’ll review and speak with the Caregivers to understand what occurred and call me.
I just don’t want mom to be labeled as being mean or combative when she would never intentionally hit someone for no reason. The other resident slapped her hand first and my mom reacted by slapping her in her face.
When it occurred the Caregiver said there was no redness or swollen on either one of them.