I buy for her and she doesn't remember how to push the call button all the time, go to the bathroom and use the pull up diapers? The staff tells me they always help her but she is constantly telling me they don't help her enough so she is VERY panic stricken over not getting helped to the bathroom. I have even signed my mom up for every two hours bathroom assistance but I know they don't come every two hours. Also, if my mom remembers to push the call button, by the time they get to her she doesn't remember why she pushed the button even though she has to go to the bathroom. Very frustrating!
This is not the answer for evryone, but it ws the answer for me and my family. If your mom needs more attention, then perhaps yoyu need to call them more often and ask if mom has been taken to the potty today or when the last time she was taken to the potty.... Make sure Mom has enough diapers on hand for them to change 3 or 6 times a day, and then call the place and ask if mom has been recently changed.. Call them more often, they will get the message. Take names of caretakers and ask for them by name.