And also by phone to my sister? She calls constantly with questions and is rude to them. She calls to see if I have been to see Mom, (I go four days a week). The staff does not like her and she never comes in person to visit. I just do not know if she would have legal recourse if I tell the nursing home no information released by phone to anyone. If they are there in person tell them all you want, Mom might get more visitors that way LOL