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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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Yelling is common in many families.It's the way they express themselves and they are under stress.However if you feel the nature of the "conversation" is abusive or threatening toward your client or toward you you simply walk out and report them to either your supervisor or the authorities. Never argue with a client or family ( responsible party) of client.It isn't your place to do so.
OP, if you're going to post a question try giving some details.
As far as calling the police, ridiculous. That can make things worse.
From your second post it sounds like it is a stressful situation for the family and someone briefly lost their cool, it can happen to anyone. It doesn't sound the SIL was yelling at you about you, he was just going off. Unless it is a common occurrence, let this one go.
You can always go wash your hands in the bathroom for a few minutes until it passes.
Now if it is that way all the time(which doesn't sound like the case) than you speak to your agency.
If I'm you, I would call my agency! Your client is in harm from anyone call police!! This type of family are usually don't care who you are so don't involve in family conversations PERIOD and go find another client.
I would first call the office and report the incident. If it's just angry yelling and no threatening words to you, I'd just back off. Along with the phone call, I'd put a notation of what happened on your client's sheet with as much info as possible...words yelled at clients, to you, time you called it in to office and whom you spoke to. Initial it,date it.
If you heard threatening words, no matter how scary it is, you will need to call 911, and let them decide.
No I had just let in by the wife of the person yelling at the client, then I was yelled at by the client's son in-law told me my client was crazy and a loon and need to be but away, my client is no such thing, she is a sweet lady and still has all her faculties, and is very up on thing's
OK, if it was family doing the yelling, then I guess there's really nothing you can do about it. Sometimes, in frustration, people yell. They usually regret it later, and all it forgiven. Wish we could all be saints, but we're not.
When with you, the client can showboat or be a sweet lady. When with her family, maybe she's a "loon". People who are in and out of someone's daily life really don't know all the details. Just protect yourself and protect your client from anything physical. I think you just got caught in the crossfire, they weren't really yelling AT YOU.
If the yeller is just letting off steam and the yellee is not otherwise being abused, you might be able to just say something like "Wow you are really angry - what's going on again?" or "really - what makes you say that?" it is possible the yeller simply does not understand dementia or just needs some support for the difficulty of the situation that they are not getting. If the main issue is really unrealistic expectations, you might sweet talk yourself into a chance to educate and really be a huge help to the whole family.
But that is only if you feel safe enough. It can be hard not to overreact - and start off a whole negative chain of relations with the family that will never get better - but it would be more dangerous to underreact and not protect yourself if physical harm seems like the next step.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
What did you wind up doing? Has this happened before? Was this person doing the yelling someone who was known to you or was it a stranger?
Was there anything physical going on, or just verbal?
Never argue with a client or family ( responsible party) of client.It isn't your place to do so.
Simply leave.
As far as calling the police, ridiculous. That can make things worse.
From your second post it sounds like it is a stressful situation for the family and someone briefly lost their cool, it can happen to anyone. It doesn't sound the SIL was yelling at you about you, he was just going off. Unless it is a common occurrence, let this one go.
You can always go wash your hands in the bathroom for a few minutes until it passes.
Now if it is that way all the time(which doesn't sound like the case) than you speak to your agency.
If you heard threatening words, no matter how scary it is, you will need to call 911, and let them decide.
When with you, the client can showboat or be a sweet lady. When with her family, maybe she's a "loon". People who are in and out of someone's daily life really don't know all the details. Just protect yourself and protect your client from anything physical. I think you just got caught in the crossfire, they weren't really yelling AT YOU.
But that is only if you feel safe enough. It can be hard not to overreact - and start off a whole negative chain of relations with the family that will never get better - but it would be more dangerous to underreact and not protect yourself if physical harm seems like the next step.