I have been hired to ride with a lady from her assisted living facility to an appointment (sign her in & wait for her.)
She is frequently not ready and needs help getting on her coat and shoes. I don’t mind helping her, but my employer states I do not have the authority to help her and that it is the facility’s job to help her. I’m a CNA so I’m not concerned about doing anything “wrong.”
(& hurting her when helping.)
I also think it’s unkind and unprofessional to make her leave the facility without a coat and shoes.
Does anyone have any thoughts or advice? I really like working with this patient. The facility is obviously understaffed & the patient is the one who is suffering.
I understand your position, though. Have you spoken with whoever hired you to determine if the aides are responsible for helping her dress?
I think I'd do this before riding anywhere else with her. You could be subject to neglect or abuse charges for taking someone out in our still cold SE Michigan weather, w/o coat or shoes.
As a CNA is there a Duty to Act?
It is assisted living, not intermediate or skilled nursing, so there is help for her but it is scarce.
There have been times when I brought her into the building after her appointment and she was sweating so i helped her get her coat off.
She is diabetic and one time she felt her sugar was low. She pointed to her tray and asked me to give it to her so i did.
My employer insists it’s not my job. I think she doesn't want me doing it because the other aides like to drop her and run, plus my boss says it is the facility’s job.
I dont like leaving her until i know she is OK.
You're in a no-win situation. Your agency says you can't help her but the facility won't help her. If this lady just needs assistance getting herself together to go to her appointment (shoes and coat on) I'd help her. But if she needs more assistance than that discuss it with your agency but don't let the agency put you in the position of dealing with the facility. Your agency should do that, not you. The agency needs to speak to whomever hired them (you) about this problem.
Just deal with your agency, not the facility.
This woman clearly needs more help, especially with her diabetes management, and that seems to be a gap in the care.
Is your agency in touch with her family, so that they could intervene and straighten out the responsibility and liability issues? They could at least document to the facility, which seems to be where the care for out-of-facility trips is questionable.
I hope you're documenting; after reading Eyerishlass' post, I think you should be, as eventually this issue is going to come to a head.