My mom died 2 weeks ago and we took care of her (moved into her apt) at an assisted living facility for the last 11 days of her life. When she did pass, my husband and I both projectile vomitted while waiting for the funeral home. We were told by hospice and the facility to not worry about anything, they would take care of everything and we should rest. The next day I called to make sure she had been picked up before my brother went to clean out her room and she was still there. One message from Hospice on my phone saying they couldn't reach the funeral home. It took me all of a minute to find another number on their site, call and arrange pick up. I'm so pissed and not sure the best way to unload but starting here. Not sure if talking with our hospice team or just writing a general complaint letter is the best way to go. Feel like I need to get my anger of my heart to close the chapter but worried I'm just deflecting. Feels outrageous they didn't make more of an effort, hospice or the facility to contact us when they had 3 family members they could have called who had been there day in day out taking care of her. Thanks for listening.
I'm so sorry for your loss, and this unbearbly unfortunate wrinkle. You did your best for your mom while she was alive, when it counted most, but she didn't deserve being ignored afterwards.
Probably also a Health Department violation.
and don't want this to happen to anyone else. Sigh.
Don't let it get in the way of your grief. Sometimes, some folks use some "wrong" that has happened so as to focus their anger. It gets in the way of grieving. And ultimately, holding onto anger doesn't help us.
Be at peace, and know that your mom is there too!
Speaking from experience, Cleveland Clinic satellite hospitals (don't know about the main ones) would call you to go to the hospital, and sign for the body to be released before the funeral home. If they could not reach you after phone calls, they'd call the police to visit your home and give you a message that the body has to be moved.