My mother was treated at the ER for flu like symptoms. She has been fully conserved and the hospital was aware of that and her dx of frontotemporal dementia, as she was brought there by her court appointed attorney. Not know how long treatment would take, the attorney left expecting to be called before her release. Instead, my mother was released from the ER with printed information in hand, called her a taxi and sent home alone. Thankfully she arrived safely, however since no one was notified she had been released, she went home to an empty house left to her own devices. Doesn't the hospital have any responsibility when dealing with a dementia patient?
Solution for us was to write the hospital with a letter of our dissatisfaction and they replied with a letter of apology and solutions to this problem. One solution was to properly name the waiting rooms and two to repair the wheel chairs. It is not in our nature to sue someone for a misunderstanding, however, a professional response was in order. We were satisfied in knowing that hopefully we have improved a process for future patients.
This meant nothing to anyone. We had to explain over and over to all parties that she could not sign ANYTHING. Still they tried to get her to sign the release for surgery when my husband went for coffee and I was in the rest room!
After surgery the floor charge nurse refused to give us information on MIL's potassium and creatinine numbers. Told us we didn't have POA! Can you believe it? My husband had to explain to her that his guardianship carried more weight.
You could tell she didn't believe him and she explained back to him what he really needed was MPOA.
We couldn't leave her for a moment as no one understood the meaning of incapacitated or guardianship.
Your loved one's PCP should of had your name and information on file for contacting you. What I would also like to suggest is that make you badge for your loved one with all the important contact information including meds that cause an elergic reaction. This badge should be worn at all times and one should be kept by the entry door to their home or apartment. When it comes to my mother receiving proper care in the hospital, everyone in the hospital including my mother's PCP knows we mean business. When you have a loved one regardless of their age, it is extremely important that you have legal documents stating you are that individual's POA. It is also extremely important that you have a complete list of all meds and times they are to be taking by that person. It is a general rule that a hospital will not allow a patient to provide their own meds during a stay in a hospital. It is also extremely important, if you can do so, to stay with the person 7/24 while that individual is in the hospital. When you are assigned as the POA, you do have the power to say and do what needs to be done for that patient. All the Drs., nurses, and employees don't have the right to say, "We don't have time to give your individual loved one time and care that they need. We have too many other patients who need our attention too." Nope! If you are the POA, you have every right to make sure your loved one receives proper care. Because there are so many elderly people in our world today, most businesses have become very understanding about an employee needing time off to take care of a person in the hospital. If a person doesn't have a car to take them to the hospital on emergency basis either for themself or to go to a loved one, make a phone call and have a taxi pick you up and take you there. It is a general rule that before a person checks into a hospital for medical care, the question is always asked, "Will a person be taking the patient home and staying with them during the recovery period?". Normally a hospital will not release a patient if they don't have a person to take care of them during this time. If the hospital and your loved one's PCP had all the important information to contact you or a member of the family, both of them are at fault for allowing this unfortunate situation to happen. If you covered all your steps in this matter, you do have your rights. Please take my information to heart. I take great concern for all the elderly people in our world. I hope this situation never happens to you or your loved one again. God, please help take care of this person and help guide her through the rest of her life. I speak on your behalf as a professional Care Giver for the elderly. Thank you.
again, that you for your suggestions.
See All Answers