in the last 6 months my nana had bought 3 new home phones because she is convinced they dont work
they work perfectly fine she just cant figure out how to use them even after showing her repeatedly
she also refuse to let us get her a simple phone like one for seniors with big buttons and no extras
I dont know what to say to her that will make her realize that its not the phone its her
My Dad is 94 and he has zero problem with the old fashioned landlines. One time I had him try out a mobile landline but he would forget to recharge it at night because that wasn't something one normally does with a telephone.