I went to Tony's Nissan to change the battery in my car key. I was browsing the Tony Honda parking lot and was approached by Wesley, a salesman. He had me test drive a 2023 Honda HR-V. I told him that I had to leave to care for my 4 dogs. One of them was ill with diabetes. He wouldn't allow me to leave. I told him that I could return in 2 days to bring in my 2020 Toyota Corolla to ask how much I could receive for a trade-in. In a short time, he had printed out a sales agreement ($45,000) for me to sign. I made the mistake of signing it, thinking that I would be able to leave to go home. He followed me with the 2023 Honda HR-V and his associate rode with me in my Altima to my home. He drove off with my Toyota Corolla. I had only received $15,000 for the Toyota which I had paid $21,995 for in October 2022. I called him to tell him that I wanted the Toyota back and he said that it was gone. I paid the bill of $45,000 since I was told that interest would accrue on it if I didn't pay for it in a week. I have difficulty driving the HR-V because of my knee replacement surgeries on both knees and back sciatica. They do not sell a support handle or a running board for that model. I feel humiliated and scammed in being forced to purchase a car I had no intention of purchasing. I wanted to look for a hybrid model. I was forced into signing the purchase agreement through aggressive sales tactics. Is there anything I can do to report this?
If this happened yesterday, go to the police at once to file elder abuse charges. Let the dealership know you are on you way there.
Unfortunately, your post to us doesn't seem indicative of someone with dementia. So, again, you may have bought yourself a car.
I sure hope not and I sure wish you good luck.
If the police are unresponsive see an elder law attorney at once. He or she will explain to you your options or your LACK of options.
1. File a complaint with the BBB. They are members, so they have an obligation to reply. The BBB will want them to negotiate.
https://www.bbb.org/us/hi/waipahu/profile/new-car-dealers/tony-nissan-1296-1066
2. File a complaint with HI's regulated industries complaint office.
https://cca.hawaii.gov/rico/file/
3. Contact Toyota's Brand Engagement center and file a complaint.
Call 1-800-331-4331
https://www.toyota.com/support/contact-us/
Post reviews on Google and Yelp regarding the unethical practice.
Contact your Office of Aging - this may be the right link:
https://www.hawaiicounty.gov/departments/aging
Finally, you may want to contact an elder law attorney:
https://www.naela.org/findlawyer
Thanks for letting everyone know that type of underhand selling is still happening. Sorry you got caught up in it.