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By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
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Facility she's in is a terrible fit. She is asking me to be get her transferred and I agree. They seem completely clueless to her needs and their attentiveness to pts., not just hers, appears abysmal.
I found a new rehab SNF for my mother to go to when the first one turned out to be a house of horrors. First I spoke to the intake coordinator at the new rehab SNF, who called mom's Medicare plan contact and asked for her to be switched. SHE did that FOR me. Then I went back to the SNF from hell and advised them mom would be leaving as soon as the authorization from Medicare came through to do so. The new SNF sent a mini bus to pick mom up when the time came that the authorization was finalized. Mom got out of there with her life, thank God, and went on to the new SNF and had a great experience for the remainder of her 20 day stay.
Make sure you first find a new facility, then talk to the intake coordinator there, and see if s/he can help you get the Medicare authorization you need. Naturally it's Fourth of July weekend...............this happened to us over Memorial Day w/e in 2019 so it took 4 days for mom to get transferred. :( Just make SURE you get the Medicare authorization FIRST before you move her.
I had to deal with this after learning first hand that what appeared to be an outstanding rehab facility was exactly the opposite. I contacted the doctor who scripted for PT/OT, his staff arranged for a new script allowing the transfer, I picked it up and presented a copy to the bad facility and if I recall correctly the original to the rehab facility where he was transferred.
The former contacted an ambulance for transfer (squeezing a bit more out of the event than was necessary) and Dad was transferred.
I had contacted either the doctor or an ombudsperson before initiating the transfer, but I'm not sure now which one gave me the good advice which accomplished what needed to be done: get Dad to a safer and better place.
Dad had Medicare and BCBSM supplemental, so I didn't need to contact either, and there was no question about reimbursement.
I would also privately document all the complaints and deficiencies you observe, just in case. I don't recall if I filed a complaint with Medicare, or if I took any other action. But documenting is always a good idea when you encounter deficient, poorly managed and underperforming facilities.
Good luck. I hope you can get your sister transferred quickly, but I wouldn't discuss anything with the current one until you get everything in order.
The facility that she is moving to should be able to help with the transfer. Talk to the administration and the Social Worker and see what help they can provide. They should also be the ones that would handle any insurance issues. If she needs a medical transfer you might want to clear that with the insurance. It is possible that the Doctor could write an order for the transfer making both the transfer and the move to another facility a "medical necessity" I am sure others that are more knowledgeable will provide a more complete answer.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Make sure you first find a new facility, then talk to the intake coordinator there, and see if s/he can help you get the Medicare authorization you need. Naturally it's Fourth of July weekend...............this happened to us over Memorial Day w/e in 2019 so it took 4 days for mom to get transferred. :( Just make SURE you get the Medicare authorization FIRST before you move her.
GOOD LUCK
The former contacted an ambulance for transfer (squeezing a bit more out of the event than was necessary) and Dad was transferred.
I had contacted either the doctor or an ombudsperson before initiating the transfer, but I'm not sure now which one gave me the good advice which accomplished what needed to be done: get Dad to a safer and better place.
Dad had Medicare and BCBSM supplemental, so I didn't need to contact either, and there was no question about reimbursement.
I would also privately document all the complaints and deficiencies you observe, just in case. I don't recall if I filed a complaint with Medicare, or if I took any other action. But documenting is always a good idea when you encounter deficient, poorly managed and underperforming facilities.
Good luck. I hope you can get your sister transferred quickly, but I wouldn't discuss anything with the current one until you get everything in order.
I am sure others that are more knowledgeable will provide a more complete answer.