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By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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I don't live with my MIL, my husband & son do. Is it normal to have social workers calling me asking personal questions about me? This is about caring for MIL!
IMO if a SW is involved her job is to make the family aware of what is available for the family. Asking personal questions and wondering what will happen to Mom is none of her business. It has nothing to do with the client.
I have only been thru Hospice once and Mom was in a NH. When I visited I was brought up on what was going on. I never had a SW involved in Moms hospice care either from the NH SW or the Hospice SW, if they even had one. I probably would not have answered any questions I was uncomfortable with. I am not big on SWs. Only had one I liked.
I was told years ago not to trust SW's. So, when this one contacted me & was very uncaring sounding with her questions, kind of like demanding, I was taken aback.
Because you were the first contact and although they have your phone number they don't have any other details. Not unreasonably, they're expecting to fill in the gaps.
Presumably you politely refer them on to your husband, no? So, is there actually a problem?
Hospice companies (good ones) do a phenomenal job of helping the family as well as the patient. You can politely decline any of their attempt to involve you or stay in touch if it doesn't make you comfortable.
My mom is on hospice now, and I politely declined the services of their chaplain as I'm not a religious sort and that doesn't bring me any comfort. The chaplain was totally fine with it. I've developed a fantastic relationship with my mom's hospice nurse, so she's my go-to for any questions.
On the other hand, when my dad was on hospice two years ago, I fired the first company when I asked the social worker what services they offered to the family, and she snidely said, "This isn't about YOU!" That was the final straw with that woman, as she'd pulled a few less-than-compassionate doozies already.
A good hospice company lets the family take the lead. You tell them what services you want for yourselves and they should be respectful of that, but perhaps you should familiarize yourself with what hospice does for the family, too., so you aren't so taken aback by normal requests.
Maybe they are contacting you because you made the initial phone call to them? I would ask them why they want the info.
When my father in law was in hospice, the social worker came to me (I was the one present) asking me all kinds of questions that really irrated me. When she asked me what kind of man my husband was, that was the last straw! Obviously my father in law was not abused, he was 89 and developed sepsis after surgery. I asked her why she was asking me that. She said she wanted to make sure my mother in law would be taken care of when my father-in-law passed. But she really came across as nosey and insulting and I didn't appreciate it.
Once a family member or LO passes, hospice will contact you offering support and grief services. I was "only a girlfriend" but they check up to make sure you are ok.
It is most likely something as simple as having a family contact list.
You aren’t required to pass along this information to them if you object.
Why don’t you ask your husband or son what information they gave?
Maybe it is related to his leaving blank spaces and she is only interested in completing the forms.
Hospice is wonderful at keeping patients comfortable. They also offer services such as counseling to the entire family which is why they may have called you.
Are you POA? What are you worried about? These are contact numbers for your MIL. Hospice is covered by Medicare. Have you signed papers? Ask them for reassurance over whatever concerns you. Communicate with your Hospice team. They are there for you. It doesn't do too much good to ask us; ask them the reasons they are requesting your numbers. As a part of the Hospice "team" you will be offered many things. Grief counseling, clergy of your choice, etc. And most of all an opportunity to ask questions. That's what they are there for. They will also do followup after death. For as much as a year often enough. You can ask for so many things, including the lower cost funeral services of your area, etc.And again, Hospice is almost 100% covered by medicare almost always, including such things as hospital bed rental which is free to you, other equipment as well.
Nicely tell the SW that you initially made the call but you are not involved in the care of ur MIL. That your husband should be their contact since he is, for now, living with her.
You don't need to give SWs any information you are not comfortable in giving. My Mom was on hospice for a week and I never had a SW call me. I was there when Mom was admitted and gave the info they needed for Moms care.
All hospice agencies have their own social workers, and yes, they are really there for the family members, and not the one being cared for. They do want to get to know the family and want to know how to be able to help you as your MIL is on this journey. When my husband was under hospice care the social worker would come to our house and sit down and talk to me for an hour or so, every month, just wanting to be supportive, as having a loved one in your house who is dying can be very stressful for the family. She would also call occasionally to check up on me as well. All of this is very normal, so don't fret. Just accept whatever help is offered. Wishing you the best.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
I have only been thru Hospice once and Mom was in a NH. When I visited I was brought up on what was going on. I never had a SW involved in Moms hospice care either from the NH SW or the Hospice SW, if they even had one. I probably would not have answered any questions I was uncomfortable with. I am not big on SWs. Only had one I liked.
Presumably you politely refer them on to your husband, no? So, is there actually a problem?
My mom is on hospice now, and I politely declined the services of their chaplain as I'm not a religious sort and that doesn't bring me any comfort. The chaplain was totally fine with it. I've developed a fantastic relationship with my mom's hospice nurse, so she's my go-to for any questions.
On the other hand, when my dad was on hospice two years ago, I fired the first company when I asked the social worker what services they offered to the family, and she snidely said, "This isn't about YOU!" That was the final straw with that woman, as she'd pulled a few less-than-compassionate doozies already.
A good hospice company lets the family take the lead. You tell them what services you want for yourselves and they should be respectful of that, but perhaps you should familiarize yourself with what hospice does for the family, too., so you aren't so taken aback by normal requests.
When my father in law was in hospice, the social worker came to me (I was the one present) asking me all kinds of questions that really irrated me. When she asked me what kind of man my husband was, that was the last straw! Obviously my father in law was not abused, he was 89 and developed sepsis after surgery. I asked her why she was asking me that. She said she wanted to make sure my mother in law would be taken care of when my father-in-law passed. But she really came across as nosey and insulting and I didn't appreciate it.
Sometimes it is the way a person expresses themselves that is offensive, rather than the inquiry.
She certainly could have worded things differently.
I love the service that hospice provides but I don’t blame you for feeling as you did about that particular social worker.
I have gotten calls from the Social Worker, the chaplain, and a family support advocate. They were all very nice.
They may see you as part of the care team.
It is most likely something as simple as having a family contact list.
You aren’t required to pass along this information to them if you object.
Why don’t you ask your husband or son what information they gave?
Maybe it is related to his leaving blank spaces and she is only interested in completing the forms.
Hospice is wonderful at keeping patients comfortable. They also offer services such as counseling to the entire family which is why they may have called you.
Best wishes to you and your family.
You don't need to give SWs any information you are not comfortable in giving. My Mom was on hospice for a week and I never had a SW call me. I was there when Mom was admitted and gave the info they needed for Moms care.
When my husband was under hospice care the social worker would come to our house and sit down and talk to me for an hour or so, every month, just wanting to be supportive, as having a loved one in your house who is dying can be very stressful for the family. She would also call occasionally to check up on me as well. All of this is very normal, so don't fret. Just accept whatever help is offered. Wishing you the best.