My granddad is in a skilled nursing facility. I got a call from him today saying he was in the hospital he was sent out 05/15/2020 and today's date is 05/18/2020 and no one from the facility called the family. I called the facility to get a better understanding as to why he was sent out and the staff said they don't have to call anyone. Which I know that is not right. Who do I report this to?
Before I complain, I would do as suggested. Ask if his HIPPA paperwork has contact info? If he has authorized a family member to be able to receive medical info? The POA definately should have been called. If none and Gdad is competent I suggest he assign one. If there is a POA that person should have a copy on file at the NH. Same with his paperwork.
HIPPA rules are strict. No info concerning the person can be given out unless authorized by that patient/resident/client.
If he has not assigned anyone to this role, then the facility cannot call anyone.
if you are POA, then someone dropped the ball and that needs to be investigated.
Sometimes in a fit of pique, or resentment, elders will deliberately leave family off the list..... like they put in name of a close friend or neighbor or church member. If he did that, your going to need to talk with him about his updating his paperwork with your name.