My granddad is in a skilled nursing facility. I got a call from him today saying he was in the hospital he was sent out 05/15/2020 and today's date is 05/18/2020 and no one from the facility called the family. I called the facility to get a better understanding as to why he was sent out and the staff said they don't have to call anyone. Which I know that is not right. Who do I report this to?
Sometimes in a fit of pique, or resentment, elders will deliberately leave family off the list..... like they put in name of a close friend or neighbor or church member. If he did that, your going to need to talk with him about his updating his paperwork with your name.
If he has not assigned anyone to this role, then the facility cannot call anyone.
if you are POA, then someone dropped the ball and that needs to be investigated.
Before I complain, I would do as suggested. Ask if his HIPPA paperwork has contact info? If he has authorized a family member to be able to receive medical info? The POA definately should have been called. If none and Gdad is competent I suggest he assign one. If there is a POA that person should have a copy on file at the NH. Same with his paperwork.
HIPPA rules are strict. No info concerning the person can be given out unless authorized by that patient/resident/client.