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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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The facility feels that she has abusive tendencies because she does raise her voice when her husband is not getting the proper care. The facility is refusing to give her more visit time.
Skype is a great idea! Does she have abusive tendencies if someone else is there with her? How does her husband feel about this, is he sad, relieved, indifferent? It always makes me sad if elderly couples are kept apart, but on the other hand abuse is not acceptable:-(
Are you talking about physically abusive tendencies? Toward whom? If it were my husband not getting proper care in a facility, I would definitely be raising my voice to somebody there!
In general, visiting time should not be restricted, but it is understandable when a visitor is upsetting to a patient. As to Dad's feet, the NH should have a foot doctor that comes to the facility every week or so to attend to the podiatry needs of every patient. Speak to the doctor or one of her nurses to get him on that schedule.
Also, find and get in touch with the Ombudsman. If your mother's concerns are warranted, or if they are a little exaggerated, he/she may be able to make the situation better without raised voices and hard feelings. No blame on your mother. It's just not easy to get back on good terms with the staff when you think they aren't doing their job, and they think you're "abusive."
I would try pretty hard to get them to eliminate that restriction. Try to find out what their issue is with your mother, and try to get her to express herself more gently, if needed, or try to get him somewhere better!
You are probably trying to handle this from a distance. That makes it so much harder. Best wishes to you both.
There is something not right here. If your dad is not getting proper care they should be putting it right not restricting the complainer. Does it upset your father when she raises her voice or other residents and visitors? you don't say why dad is in the N/H and assuming you feel he can tolerate it the Dr should be doing everything in his power to help him go to the party not letting you know on Saturday. If necessary you could approach one of the aides who is off duty on Sunday and pay him to accompany you and help with dad's care. Nursing homes are very busy places and usually understaffed so the quality of the staff may not be as good as you would like. Consider a move if that is an option
Well, My father's foot situation was asked to be addressed by Therapy. I am speaking with an Aide who does answer my questions and concerns but of course we wish that we could see things for ourselves. This Friday we are having a meeting with the Social Worker to address the visitations. We would like to get access back to his room. His Dr. never called me back on Saturday and the nurse ended up telling me he could not go so we called his friend on the telephone today and his friend was surprised to hear from Wally. It was nice we sang Happy Birthday together to his friend who turned 92 and also lives in a Assisted Living facility. This birthed an idea in my mother's mind to call his other friends who are in a nursing home. She is doing better with talking to the staff and the nurse and his aide are both responsive to us. We are able to address our concerns. They take care of them pretty quickly.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
Does she have abusive tendencies if someone else is there with her? How does her husband feel about this, is he sad, relieved, indifferent? It always makes me sad if elderly couples are kept apart, but on the other hand abuse is not acceptable:-(
I would try pretty hard to get them to eliminate that restriction. Try to find out what their issue is with your mother, and try to get her to express herself more gently, if needed, or try to get him somewhere better!
You are probably trying to handle this from a distance. That makes it so much harder. Best wishes to you both.
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