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By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
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I'm going to assume that your mom only gets SS and her SS was going direct to old NH to deal with her co-pay or SOC (share of cost) required by Medicaid. My answer is based on this....... It sounds like mom did the SSA paperwork to make NH #1 her "representative payee", somoms check gets durect depsit electronically to NH #1 & will remain that till mom does the paperwork with SSA to change it to a new RP. The new RP can be the new NH #2 or you or whomever is her DPOA.
I'd bet this is what's happening & the old NH can't just stop getting the $ as SSA requires the beneficiary to do this. $ is likely sitting in an escrow like account at the corprate HQ of this NH chain. NH are required to have some sort of "general holding account" to deal with the $ of the deceased, overpayments, etc. Think of it as an escrow like account that gets done when you buy/sell a house.
Now one sticky with SSA is that they don't recognize DPOA or MPOA, so mom will have to request this on her own from SSA; OR you file to become moms new RP. sSA has a pretty clear info on thier website on how RP are done. But I will say it is not simple as SSA can seem to really over-reach on how an RP has be set up to guard against fraud. Like its not easy or feasible for an elder with Dementia, not mobile in a NH to get down to an SSA office to do this.....
I'm not sure if SSA can just do a clawback of the 4 mos incorrectly paid & then the $ is paid to mom or her new RP; ....OR if it needs to be a check to mom from the old NH. it's a ? to ask sSA. But maybe first, I'd see of new NH has a document tthat enables them to become representative payee & "mom" submits this to SSA & all this done by certified mail.
As an aside on this, when I was looking at places for my mom, all the NH I toured all went into some blather that they needed to become the new direct deposit for my moms income (SS, a pension & an annual life insurance dividend)...that it made all easier, less worry, everybody better off. Total BS. The NH cannot require a resident to do this. I'm pretty OCD bossy bad b%$^ch so not happening but the Nh will heavily imply that it "just needs" to be done with the NH as the direct deposit. Not so. Your mom can continue to keep her old checking account which gets her monthly income and she / you / her DPOA writes a check each month to the NH to the exact penny required as her copay or SOC (share of cost). If you want, some $ can be put into a on site at the NH personal trust account in moms name with you as a signature; & this $ is used to pay for moms beauty shop, incidentals (candy, magazine, hair barrettes, etc) at the NH.
Btw if mom was on Medicaid, and the NH got her income, there was a monthly personal needs allowance diverted from her SS to go into her PNA (& into the on site personal trust account at the NH) each month. PNA varies by state, like TX is $ 60 a mo. So if your mom was in TX that PNA should have had $ 240 diverted to it (60 x 4). Now some NH have automatic items deducted from the PNA. Like phone or cable & those miraculously are the exact amount of the PNA or very close to it. Again the whole blather on its all easier for family; again total BS as a NH cannot require a resident to have a phone or pay for cable.
Good luck in getting thorough this. & if you would can you post an update on what happens. A ? Similar to yours as asked earlier this week too....so this is a common problem families find themselves in. Thanks!
Also if mom had another source of monthly income (like a pension or annuity) besides her SS, & those also were direct deposit to old NH, they too will need to be changed.
Is you mom on Medicaid? Is the new facility asking you to solve this problem? Is would seem to me that it's the two business offices that need to work this out.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
I'd bet this is what's happening & the old NH can't just stop getting the $ as SSA requires the beneficiary to do this. $ is likely sitting in an escrow like account at the corprate HQ of this NH chain. NH are required to have some sort of "general holding account" to deal with the $ of the deceased, overpayments, etc. Think of it as an escrow like account that gets done when you buy/sell a house.
Now one sticky with SSA is that they don't recognize DPOA or MPOA, so mom will have to request this on her own from SSA; OR you file to become moms new RP. sSA has a pretty clear info on thier website on how RP are done. But I will say it is not simple as SSA can seem to really over-reach on how an RP has be set up to guard against fraud. Like its not easy or feasible for an elder with Dementia, not mobile in a NH to get down to an SSA office to do this.....
I'm not sure if SSA can just do a clawback of the 4 mos incorrectly paid & then the $ is paid to mom or her new RP; ....OR if it needs to be a check to mom from the old NH. it's a ? to ask sSA. But maybe first, I'd see of new NH has a document tthat enables them to become representative payee & "mom" submits this to SSA & all this done by certified mail.
As an aside on this, when I was looking at places for my mom, all the NH I toured all went into some blather that they needed to become the new direct deposit for my moms income (SS, a pension & an annual life insurance dividend)...that it made all easier, less worry, everybody better off. Total BS. The NH cannot require a resident to do this. I'm pretty OCD bossy bad b%$^ch so not happening but the Nh will heavily imply that it "just needs" to be done with the NH as the direct deposit. Not so. Your mom can continue to keep her old checking account which gets her monthly income and she / you / her DPOA writes a check each month to the NH to the exact penny required as her copay or SOC (share of cost). If you want, some $ can be put into a on site at the NH personal trust account in moms name with you as a signature; & this $ is used to pay for moms beauty shop, incidentals (candy, magazine, hair barrettes, etc) at the NH.
Btw if mom was on Medicaid, and the NH got her income, there was a monthly personal needs allowance diverted from her SS to go into her PNA (& into the on site personal trust account at the NH) each month. PNA varies by state, like TX is $ 60 a mo. So if your mom was in TX that PNA should have had $ 240 diverted to it (60 x 4). Now some NH have automatic items deducted from the PNA. Like phone or cable & those miraculously are the exact amount of the PNA or very close to it. Again the whole blather on its all easier for family; again total BS as a NH cannot require a resident to have a phone or pay for cable.
Good luck in getting thorough this. & if you would can you post an update on what happens. A ? Similar to yours as asked earlier this week too....so this is a common problem families find themselves in. Thanks!