To my surprise I did an inquiry on my mother's checking account and notice and unusal balance. I checked with her bank and was told that she did not receive a direct deposit for Septemeber. I contacted Social Security and was told that her benefits is a Organization Payee and the the NCF is receiving her benefits. Mind you, my mother has been released since July 2013. She also has supplemental insurance through Medicade. It was established back then with the nursing care facility that she would be there on a temporary basis therefore her social security would not pay for her stay. Yes, they tried but I talk to her casework through medicade and was advised that the NCF was using the wrong billing codes and the caseworker would take care of if. I have not heard anyting since then assuming it was all taken care of. Did anyone have this issue? I am getting a lawyer because this is fraud. I cannot tell my mother and she is not well and this would make her really sick knowing that she has not received her benefits. Also, taking to the SSA I was informed that the NCF is going to received another deposit. The NCF know she is not there and continue to take her money. Frauds
To protect your mom and yourself, get a POA if you don't already have one then write a letter to the facility detailing the events and the dates, what has happened, and what you need corrected. Give them a reasonable date upon which you expect a response or tell them you will have to contact Social Security in order to straighten it out.
This letter becomes documentation of the situation should you need to contact Social Security.
I agree with the above comment, at some point someone had to have signed a form giving the NH permission to debit the account. But this doesn't solve the problem of why they are still debiting the account when your mom isn't there anymore. If worst comes to worst you can close our her account, cut them off at the pass. But you would need to fill out forms directing social security to the new account. Anyway you slice it I think you have a headache on your hands. I'd start with the NH. If possible, go there in person. When my dad was in a NH I dealt with the bookkeeper when it came to money, maybe start there.
Good luck!
August was done automatically by SSA, September probably too. Since it's now Oct 3, 2013, what is the status on Oct SS payment?
It could be that SSA does not know where to redirect a direct deposit so it continues to go to the last place. So did you contact SSA to have mom's check sent to her checking account and do this as a documented request with mom's bank routing # and account # with SSA? For SSA, you have to be her "direct representative or representative payee ", SSA does NOT recognize a DPOA at all. If you don't have the paperwork to be a DR/RP for her and mom is not cognitive or competent to go to SSA and clearly state that to SSA, then I'd highly suggest that you try first to do anything SSA on-line and you do this as mom as per your DPOA.
Now if the $ isn't in her account, send a FAX to the NH or "organizational payee" and then also if this is a multi-facility NH to their home office. You can google all this. Ask them to snail mail mom the check. Clearly state you mom's date of discharge and the amount paid by SS to them & owed to mom by each month. If you send the letter, you should also include in the fax your DPOA paperwork. You can also send via the postoffice a certified letter with a return receipt (the green postcard) to both the NH and the corporate office - costs maybe $ 8.00. I would suggest you do both a fax & a certified RRR mailing.
Now depending on the NH admissions contract, mom may have to pay for the entire month's co-pay for the month she left and went home. So if she left July 20, then they still expect a full co-pay for every day of July. Medicaid rules allow one to move from 1 NH to another NH with no problems or contract issues. But if you move her from a NH and then home, that exclusion doesn't apply, it's up to the NH to either charge a co-pay to the date or to the EOM. Good luck.