My mother who has dementia needed a ss verification letter for her residence. SS denied me access saying she had to request it. She is incapable of requesting it. I took my POA/ and Health Car Proxy to SS and they still refused how do I get SS to deal with me on behalf of my mother
Hope that helps!
If POA is alreade evoked, you might petition the court for guardianship. You will still need the letter from the physical referring to incompetence in making her own decisions. The latter should work for SS