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My Mom and I (89 and 65) hired a real estate service to sell her house, auction the possessions we did not take with us and clean the house before selling it.


They listed only her items that were not worth much and her best antique furniture was never listed. When I asked when those items would be listed they got kind of nasty, and said, "What are you talking about?" I described 5 items that were never listed in the auctions each week. He then stated that he was sending her a check and list of items sold within two weeks!


I told him fine, I am curious to see the list of items that were sold for her. I must have missed them in the auction. At that point I told him great, I am curious to see the list showing what pieces were sold. He hung up and haven't heard from him from about a month ago.


I really believe if I had not questioned them, they may have just " forgot" to send her a check. The auction took place a few months ago and they had never sent her a check nor contacted her.


Unfortunately, I thought they would do their job. We were so busy getting moved into the new home I did not take photos of the items left for him to auction. The only proof that we have of these items ever existing is our family's  recall of the items. She had the antique furniture for over 70 years.


How should I approach this business to deal with the issue? What action should I take if they continue to duck me or just say they never had the items?


I thought perhaps I should contact the BBB and the state licensing board.


Can you please give me any advise of the best way to handle a complaint of them basically trying to rip my elderly mom off?


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I don’t know what the solution is but stick around for other posters to help.

Best of luck to you.
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I know, hindsight. You should havev taken picturesbof everything and got a copy of the items they listed. You may have to get a lawyer. Those pieces have been soldvto someone. There has to be a paper trail.
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You really have to arrange to BE THERE when these things occur. I know how hard it is to be, but there needs to be careful inventory and description and photos and records. There's no way to bring suit otherwise. What would you ask for. And what would you have as proof other than your word?
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My advice is to call this company daily for one week asking for the check to be sent immediately along with the inventory sheet of what sold (online I presume) and at what price, and what was done with the items that did not sell. On the 8th day, if you still have not received the check, I'd inform the company you're calling your attorney to file charges against them. Leave that message for them to chew on.

Then call your attorney for further advice.
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