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Acknowledgment of Disclosures and Authorization
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
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It is a common problem. This is what I have done and it works just fine.
I take photos of all the clothes that I take to my cousin. I lay them out on a table and save them on my phone. I write her name on the label or on the garment with a Sharpie. I also keep a copy of all receipts. If something is missing, I ask the staff about it. If it doesn't turn up in a reasonable amount of time, I submit the receipt to the director and she writes a check for reimbursement. It only happened one time. Now, things always turn up. The director told me that they are responsible for anything that is lost or goes missing in Memory Care.
I like having photos of the items, because I can glance at the photos anytime to remember all the things I took to her.
This happened all the time in my mothers NH. In our case it wasn't so much as my moms clothes going missing - although once a really cute, brand new pair of pants disappeared, never to be seen again and two brand new nightgowns that I had given mom for Mother's Day didn't last a week - but I made a fuss over the nighties and they showed up a few weeks later. I decided when I bought mom new clothes I'd avoid cute, stylish and expensive clothes as to not appeal to any staff and no big deal if they went AWOL. Part of my routine when I visited was to re-do my moms closet and drawers- staff was not great at putting her laundry away neatly and it's one of my OCD ticks. I'd put mystery cloths in a neat, folded stack in a particular spot in moms closet and it would be gone by my next visit - usually I'd see some of it on other residents. I learned not to sweat this one. As long as moms glasses and hearing aids were accounted for - and her wedding ring was still on her finger, I was satisfied. All in all it was a good place with caring staff and that's what really mattered to me.
This is a common complaint from those who have someone in nursing homes. Unfortunately items get misplaced in the laundry and end up with the wrong person, resident's with dementia will also sometimes give items away or help themselves to things they find in someone's drawers or closets! You are unlikely to get any compensation for missing clothes, did someone actually promise that? I think the best strategies I have seen advise keeping expensive or special clothes off site, checking the laundry often for missing items and providing lots of inexpensive, generic type clothes. You do have everything clearly labelled?
Rosalind, missing clothes is pretty much a normal occurrence at nursing homes, especially if the facility does the washing. Or if there are residents who wander in and out of rooms helping themselves to things not realizing those items aren't their own items. That happens sometime with Dementia/Alzheimer's.
When my Mom was in a nursing home, I decided to do all of the washing of her clothes since I lived just a couple blocks away. But I had also put Mom's name in all of her clothing just in case something was missing. Rarely does anyone get reimbursed for missing clothes, it is probably written somewhere in paperwork your Mom received when she had arrived there.
One idea that I had read on the forums here, purchase clothes at the thrift stores. Thus if something was a couple dollars and was lost, then the lost isn't that great.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
I take photos of all the clothes that I take to my cousin. I lay them out on a table and save them on my phone. I write her name on the label or on the garment with a Sharpie. I also keep a copy of all receipts. If something is missing, I ask the staff about it. If it doesn't turn up in a reasonable amount of time, I submit the receipt to the director and she writes a check for reimbursement. It only happened one time. Now, things always turn up. The director told me that they are responsible for anything that is lost or goes missing in Memory Care.
I like having photos of the items, because I can glance at the photos anytime to remember all the things I took to her.
I think the best strategies I have seen advise keeping expensive or special clothes off site, checking the laundry often for missing items and providing lots of inexpensive, generic type clothes. You do have everything clearly labelled?
When my Mom was in a nursing home, I decided to do all of the washing of her clothes since I lived just a couple blocks away. But I had also put Mom's name in all of her clothing just in case something was missing. Rarely does anyone get reimbursed for missing clothes, it is probably written somewhere in paperwork your Mom received when she had arrived there.
One idea that I had read on the forums here, purchase clothes at the thrift stores. Thus if something was a couple dollars and was lost, then the lost isn't that great.
You will probably never know the answer.
Stop doing it.