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I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
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V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Where can a complaint be filed in New York City when the home care agency bans visitors of an elderly Veteran? The elderly Veteran was kept in solitary confinement and was banned from contact with family members.
How, was this done? Kept in 'solitary confinement' where? What reason did the agency give for denying access to these particular family members? Have all visitors been denied access, or only those ones? On how many occasions?
The scenario sounds so improbable. Could you explain the context, please?
I don't understand how a home care agency could assume, and/or usurp, the right of a veteran or anyone for whom the agency is being paid to care for to see his/her friends.
This doesn't make sense to me. I'm with CM; more details are needed.
I notice also that your profile hasn't completed. It would help to know your relationship and/or role in this dilemma. Are you one of the friends who was denied contact? One of the family members?
If I was a family member and this ever happened to me I'd be on my way to the police department to file a complaint based on some type of custodial interference or even sequestration.
Yes. Or call the police to the house, indeed. Unless of course there was some good reason to suppose that the police would be uninterested in investigating the suspected false imprisonment of an elderly veteran.
Thank you, all, for your input. In answer to your questions, the supervisor of the home care agency wrote an email to one of this Veteran's neighbors stating that the home care aides have been instructed not to let anyone enter the apartment. This was due to the fact that friends and neighbors were looking after this Veteran to make sure the home care agency did right by the Veteran. When the supervisor of the home care agency was questioned about this directive, she denied it. The home care agency even banned a family member from calling this Veteran. Friends and neighbors have reached out to a Politician for assistance, but because this particular politician is on the home care agency's website and apparently receives campaign donations and votes, their answer to our concern was "we are trying to figure out how to handle your concern." What does that tell you? This Politician is NOT going to do anything for fear of losing campaign donations and votes for her re-election.
I went through a similar situation with a caregiving agency that was hired by my cousin for my grandmother. File a complaint with the Dept of Aging for your state against the agency. Also might be good to contact your county's or city's DA's office and file a complaint (for fraud... I believe that's what paperwork I filled out for DA in my county) against the business that way.
We have reached out to the City's DA's office, but haven't received a reply yet. This home care agency had a stipend for groceries, but there was NO food in the house.
Same exact thing with my grandmother when I first came here -- there was one can of spinach and one small can of Vienna sausages and no other food in the house, even though there were people that were given money every month to buy groceries! That's a big part of why I came to "clean her house" and never left. I realized that some paid caregivers are not trustworthy and I couldn't leave her in that situation.
Good luck. Sounds like you're on the right track in doing what you can.
Oh, another thing I did: I typed out an informative, detailed description of how lousy this agency was, what they had done, and I posted it on every Yelp and Yellow Pages online reviews place I could find for the agency. I actually think that may have helped other people, at least? The agency went out of business in the next year... and I like to believe I had a little something to do with that. :-)
I would be interested to know on what authority and by what means a home care agency could ban a relative from calling a person they look after.
In terms of friends and neighbours, the agency has a duty to ensure that no one enters the apartment who is not supposed to be there. How are they to know who is a genuine caller and who isn't? I'm assuming that the looked-after person is not able to act for himself, or how are they preventing him from letting in any visitors he wants to see, or from calling family members if he's wondering where they've all got to?
Have you tried talking to this agency yourself to get to the bottom of what has been going on? Wouldn't that be a more direct and constructive approach than dragging in some poor benighted politician who's had the temerity to accept campaign donations? What's it got to do with her?
Dear Countrymouse: We did try talking to the agency and that's what prompted them to ban all visitors. The agency did not like the direct and constructive approach.
Mimosa, are you one of the neighbours? Are you in touch with the veteran's family? Speak to them, perhaps. A home care agency simply does not have the power to prevent a person's being visited by those he or appropriate family members authorise.
Somebody hired them. That person can fire them. It is not that difficult to dispense with a professional service that proves unsatisfactory. I'm afraid I'm left wondering if the political connection is a clue.
Call the cops. It is quite reasonable to call the police if you suspect someone of abusing or isolating an elderly person who lives at home. Also, it is the police duty to go to house and do a 'wellness check'. You may be present during this wellness visit, or you may do it anonymously. Please call 911 asap!
Addendum: If there is no food in the house, and it is clear to the police the veteran is dirty, uncared for or any other reason, it is the police duty to call an ambulance, get the vet to be seen at a hospital and from there, you can ensure a quality home care agency is hired. Please call the cops and dont allow this to continue, a veteran...awful!
One more thing to consider after reading about the political connection. The media, abusive HC agencies and politicians hate the media. However, this situation should be a priority and not to be taken lightly. Pls do the right thing.
Mimosa; Have you contacted the local Area Agency on Aging about this situation? Some of the AAA's in NYC are wonderful, some not so much. But they may be able to shed some light, give some assistance in this situation.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
The scenario sounds so improbable. Could you explain the context, please?
This doesn't make sense to me. I'm with CM; more details are needed.
If I was a family member and this ever happened to me I'd be on my way to the police department to file a complaint based on some type of custodial interference or even sequestration.
Good luck. Sounds like you're on the right track in doing what you can.
In terms of friends and neighbours, the agency has a duty to ensure that no one enters the apartment who is not supposed to be there. How are they to know who is a genuine caller and who isn't? I'm assuming that the looked-after person is not able to act for himself, or how are they preventing him from letting in any visitors he wants to see, or from calling family members if he's wondering where they've all got to?
Have you tried talking to this agency yourself to get to the bottom of what has been going on? Wouldn't that be a more direct and constructive approach than dragging in some poor benighted politician who's had the temerity to accept campaign donations? What's it got to do with her?
By the way. Who hired the agency?
Somebody hired them. That person can fire them. It is not that difficult to dispense with a professional service that proves unsatisfactory. I'm afraid I'm left wondering if the political connection is a clue.