We found a notice from social security to my MIL stating that they have been holding her ssi check because they "no longer have a valid address. " for her. We are guessing this is because she closed her bank account at one bank and opened another but neglected to inform the dept of social security. My husband called SS and they told him that POA wasn't enough. They can not change anything unless MIL fills out and signs paper work. How the heck do people commit fraud? Lol. We are trying to get them signed up for medi- Cal. We assumed once we had POA we'd have smooth sailing. We are also having trouble with the mortgage company giving us info despite my husband faxing them the POA. Is this thing good for anything?
I suppose your husband will just have to fill out the social security forms and sign them per pro your MIL (how ridiculous!) - or they will have to explain how persons who are completely incapacitated are required to comply.
With the financial company; the law may be different in the US/California, but I know that my mother's banks would not accept copies of POA documents, they had to be certified originals. It was a complete faff and a pain in the neck. Is your MIL able to participate at all?
Also automatic payments to utility companies went into limbo, too, with the closed bank accounts. Oh dear. I had to set up new on-line accounts to make the changes. There were some late fees because of all this.
Lesson learned, see what is automatically being dumped into an account on a monthly basis and what is automatically being pulled from the account on a monthly basis. Thus, before closing bank accounts wait two months until the payments are automatically going into or being taken out the new bank account.
I had Power of Attorney for my Dad, he was able to come with me to close out accounts and open up new ones. The new bank made a copy of my Power of Attorney.
Get the form from Social Security to apply to have whoever designated. Get her doctors to fill it out..explaining why she has to get someone else designated.....then take it to social security..fill out all their additional forms.
Then...that will satisfy Social Security.
Yeah..pain in the...... all I wanted to do was talk with them on behalf of Mom...but, Mom cannot understand what was asked ...and they didn't understand anything mom tried to say. So, this was their process